Returns

Thank you for choosing to shop with us. We value your satisfaction and want to make sure your experience with returns is as smooth as possible. Please take a moment to review our returns policy below:

Timeframe:

Returns are accepted within 14 days of delivery. Please initiate the return process within this period to be eligible for a refund or exchange. Please contact us to obtain a returns number.

Collection Fee:

In cases where the goods are not available on the agreed collection date, a collection fee will be applied. We appreciate your cooperation in ensuring the items are ready for collection.

Condition of Returned Goods:

To qualify for a return, the goods must be unused and in their original packaging. This ensures the quality of our products and facilitates a seamless return process.

Restocking Fee:

Goods returned due to ordering errors will incur a 25% restocking fee. We encourage you to double-check your orders to avoid any inconvenience.

Damaged Goods:

For damaged goods, please send us an email with clear photos attached. This helps us assess the damage and expedite the replacement or refund process.

If you have any questions or concerns regarding our returns policy, our dedicated customer service team is here to assist you. Your satisfaction is our priority, and we aim to make your shopping experience with us enjoyable and hassle-free. Thank you for choosing us!